Learning, methodology and social impact design

We translate complex systems into human outcomes.

Canela Studio partners with community services organisations — family violence, settlement, homelessness and disability — to design learning that changes practice, not just awareness.

Human-centred learning

Trauma-informed practice

Cultural intelligence

Services

Clear pathways for capability, practice and learning.

Investment. Engagements typically range from $4,500 (learning discovery sprints) to $55,000 (full eLearning suites). Every project is fixed-price — you know the full investment before we begin, with no hourly surprises.

Service 1

Learning Design & Curriculum Development

From single modules to full induction pathways. We map learning to the real actions your workforce needs to take — using evidence-based design and trauma-informed, culturally responsive practice. Every project includes evaluation design, so you can show funders what changed — not just who attended.

Formats: Rise 360 eLearning, blended programs, onboarding pathways, practice guides. Book a 30-minute learning challenge call
Service 2

Facilitation & Train-the-Trainer

Workshops designed to be delivered — by us, or by your team. Every engagement leaves you with usable kits: facilitator guides, slide decks, activities and handouts your staff can run without us. Capability transfer is the product.

Formats: workshop design + delivery, train-the-trainer programs, facilitation kits. Book a 30-minute learning challenge call
Service 3

Co-Design & Community-Centred Learning

Learning built with the communities it serves, not just about them. We run culturally safe co-design processes with lived-experience advocates, bilingual workers and community members — so your training reflects reality, not assumptions.

Formats: co-design sprints, community consultation, lived-experience integration. Book a 30-minute learning challenge call

Common project anchors

  • Learning Discovery Sprintfrom $4,500 · 2 weeks
  • Single eLearning modulefrom $9,000
  • Module suite (4–6 modules)from $35,000
  • Workshop design + deliveryfrom $6,500 + $2,400/day facilitation
  • Train-the-trainer programfrom $14,000
  • Learning design retainerfrom $4,000/month (2 design days + priority access)

What we do

01

Learning design & development.

Capability building that meets people where they are and strengthens practice where it matters.

View learning work
02

Trauma-informed practice.

Programs, resources and reflective methods that strengthen safety, wellbeing and cultural responsiveness.

Explore services
03

Cultural & context methodology.

Methods that centre lived experience and cultural knowledge in design, research and evaluation.

Read field notes
Workforce Learning & DevelopmentTrauma-Informed PracticeCurriculum DevelopmentFacilitation & WorkshopsCommunity-Centred LearningCulturally Responsive DesignWorkforce Learning & DevelopmentTrauma-Informed PracticeCurriculum DevelopmentFacilitation & WorkshopsCommunity-Centred LearningCulturally Responsive Design
New interactive tool

Queer Safety Atlas

A live country-context tool for family violence practitioners working with migrant and refugee communities. Built to support safer questions around disclosure, family pressure, migration risk and LGBTQIA+ support pathways.

Work

Selected projects with real learning architecture behind them.

The work is the proof: eLearning suites, onboarding pathways, facilitation kits, case studies and decision tools designed for social sector teams. Client names are anonymised in line with our confidentiality commitments to organisations working in sensitive sectors. References available on request.

01
Family Violence Sector · NGO

01Seven modules. Every learner. No one left behind.

A frontline family violence organisation needed eLearning that could reach workers across diverse cultural backgrounds, varied English literacy levels and different devices.

Accessible eLearningTrauma-informedLMS migration
View case study
02
Homelessness org · Homelessness Sector

02Building a learning system from the inside out.

A hybrid learning ecosystem that connected online modules, face-to-face training, LMS migration and internal capability building.

Hybrid learningCapability transferArlo LMS
View case study
03
Bridgeway · Disability Services

03A program, not a module.

A five-module inclusive practice suite built on Bloom’s Taxonomy and Kirkpatrick evaluation so workers could apply principles in real casework.

Curriculum designInclusive practiceEvaluation
View case study
05
Rooted Ground NGO · Community Wellbeing

05From a two-day PDF induction to a 90-day journey.

A staged onboarding pathway that shifted induction from a document dump into Welcome, Context, Capability and Integration.

OnboardingWorkforce capabilityReflective practice
View case study
07
Safeguarding · Social Sector

07Every branch has a consequence.

A referral decision-tree scenario where workers practise judgement under pressure instead of answering a flat multiple-choice quiz.

Scenario designSafeguardingDecision tools
View case study
18
Facilitation · Social Sector Teams

18A kit, not a workshop.

A co-design workshop bundle with slide deck, participant workbook and facilitator guide, structured around trauma-aware delivery.

Co-designFacilitationToolkits
View case study
N
CALD family violence survivors · Product case study

NNara: a private notes app as a safety tool.

A design case study showing how a private notes app became a discreet safety and service-navigation tool for CALD survivors in Victoria.

Service designSafetyCultural access
View case study
Q
Family violence practice · Interactive case study

QQueer Safety Atlas: country context for safer practice.

An interactive country-context atlas that helps practitioners ask safer questions around disclosure, family pressure, migration risk and LGBTQIA+ support pathways.

Interactive toolFV practiceCultural safety
View case study
Method

How Canela works

Every project starts with context and ends with tools people can use without us in the room.

01

Listen deeply

Begin with people, context, constraints and what the organisation already knows.

02

Translate complexity

Turn policy, practice and lived experience into a structure teams can work with.

03

Design learning

Create curriculum, workshops and resources with clear learning architecture.

04

Test with real people

Prototype language, sequence and activities with the people who will use them.

05

Build capability

Support facilitators, leaders and practitioners to carry the work confidently.

06

Leave usable tools

Deliver guides, methods and evaluation tools that keep working after the project ends.

Saida E. Fakih, Founder of Canela Studio
About

Design with purpose, warmth and intelligence.

Clarity is the most generous thing you can give someone.

I'm a learning designer, trainer and visual communicator with over 8 years of experience across the social sector. I founded Canela after years of seeing how powerful clear, beautiful design can be, and how rarely organisations doing important work have access to it.

My work is shaped by deep experience with multicultural communities, trauma-informed practice and the belief that complex ideas deserve human communication. Based in Melbourne, I work with NGOs, nonprofits and public sector teams across Australia and beyond.

Learning DesignCurriculum DevelopmentFacilitationInstructional DesignTrauma-Informed PracticeCulturally Responsive TrainingSystems ThinkingEvaluation
Contact

Book a 30-minute learning challenge call.

No pitch, no obligation. Bring your training challenge — messy is fine — and leave with a clearer picture of what would actually shift practice.

saidafakih@canelastudio.com.au

Melbourne, Victoria, Australia
Available for remote projects worldwide

Thank you. Saida will be in touch within 1-2 business days.